(Updated May 2018)
2. Types of information we collect
This Privacy Statement covers personal information and non-personal data collection and aggregate reporting.
a) “Personal information” is information that is associated with your name or personal identity. ATAG uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support any customer relationship you may have with ATAG. We take seriously the trust you place in us. ATAG will not sell, rent or lease your personal information to others. Occasionally, ATAG uses third party consultants or services to manage our events and campaigns. They may be given strictly limited access to ATAG contact databases for the purpose of supporting ATAG in this way. In each case, this data is tightly controlled as part of the agreement with ATAG.
On some ATAG websites, you can participate in surveys, request information, subscribe to marketing or support materials, register yourself, or apply for a job or internship at ATAG or otherwise be required to provide personal information for other purposes. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. To personalise our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
b) “Non-personal information” is data about usage and service operation that is not associated with a specific personal identity. ATAG may collect and analyse non-personal information visitors’ domains to evaluate how visitors use the ATAG websites or otherwise analyse this data for trends and statistics purposes. Non-personal data we collect may include the pages visited on the ATAG websites, unique URLs visited within ATAG websites, browser type and IP address, but the individual visitor’s personal information remains anonymous.
What are cookies?
A "cookie" is a small data file transferred by a website to your computer's hard drive. ATAG sends cookies when you use our website, make purchases, request or personalise information, or register for some services. Accepting cookies used on this website does not provide ATAG with access to your personal information, but cookies may identify your computer so that, for example, ATAG can determine how many visitors come to the website.
Most browsers automatically accept cookies by default, but settings can be adjusted as per your preferences. If certain cookies are disabled, some features of this website may not available or function properly.
What do these cookies do?
Below is the list of cookies used on this website:
Strictly necessary cookies: these enable visitors to navigate the website and use essential features, such as secure pages, shopping carts and billing functions. These do not collect any information about users and do not require users' consent.
Performance cookies: these collect information about how visitors use our website (e.g. most visited pages or whether error messages are generated). They do not identify users personally, and generally improve the functioning of the website. On ATAG websites, these are:
Functionality/social media cookies: these enable the website to remember user choices (such as region or language) and provide personal features (e.g. providing comments or linking to a social media site). They do not identify visitors personally and are meant to enhance user experience and functionality. ATAG uses the following:
How to change cookie settings?
Some cookies can be disabled through your browser settings. However, no browser has a setting to disable all cookies. For more information, please check the "Help" section of your browser. Some websites, such as www.allaboutcookies.org can also provide helpful information.
Before changing your browser's cookie settings, you must understand that disabling some cookies may cause this website to function improperly and may prevent you from taking full advantage of its features.
3. Collected information
We've structured the ATAG websites so that, in general, you can visit ATAG on the web without identifying yourself or revealing any personal information. We make this notice readily available on our home page and at the bottom of every ATAG web page.
There are times when we may collect personal information from you. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information in accordance with the procedure set forth in paragraph 9 below, “Your privacy preferences and opting out”. If you choose not to provide the information we request, you can still visit most of the ATAG websites, but you may be unable to access certain options, offers and services.
4. Links to non-ATAG websites
5. Children's privacy
ATAG is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. ATAG does not knowingly collect information from children under the age of 13 and ATAG does not target its websites to children under the age of 13.
6. How we use your information
ATAG uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on products, services and benefits, to personalise promotional offers, to personalise some ATAG websites, or for other related purposes. Occasionally we may also use your information to contact you for market research regarding ATAG products or services.
We will give you the opportunity to choose your privacy preferences regarding such communications (see paragraph 9, "Your privacy preferences and opting out"). Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers' credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or ATAG and will not be kept longer than necessary for providing the services.
In order to offer you a more consistent and personalised experience in your interactions with ATAG, information collected through one ATAG service may be combined with information obtained through other ATAG services in accordance with your specifications.
ATAG is an association based in Switzerland. However, our privacy practices are designed to provide protection for your personal information. We may share your personal information within ATAG and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries ATAG will still handle information in the manner we describe here.
Non-personal data is aggregated for reporting about ATAG websites usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
7. Who we share your information with
ATAG will not sell, rent or lease your personal information to others. ATAG will not share your personal information with third parties except in the course of official ATAG activities (see paragraph 2 above). Your permission will be requested when you submit your information. ATAG shares customer information across companies working on our behalf, but only as described in paragraph 6 "How we use your information".
ATAG will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorised information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of ATAG or its subsidiaries; or (iv) to protect the personal safety of ATAG employees and third parties on ATAG property.
8. Your choices
ATAG gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain event and service specific information and ATAG-wide marketing communications. ATAG-wide communications may include new product information, special offers, or an invitation to participate in market research, etc. We give you a choice regarding delivery of ATAG-wide communications by postal mail, e-mail and telephone.
You can make or change your choices at the data collection point or through ATAG’s online customer registration tools. Please refer to paragraph 9 for further instructions. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.
9. Your privacy preferences and opting out
ATAG will not use your personal information for a different purpose than the one stated when you provided your data. Please specify your privacy preferences by writing to ATAG at firstname.lastname@example.org. Be sure to provide your name, e-mail and postal address in all correspondence.
To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, updates, etc.), use any of the following methods:
Select the e-mail "opt-out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication;
Return to the web page(s) where you originally registered your preferences and follow the opt-out instructions;
Write to ATAG - be sure to provide your name, e-mail and postal address, and relevant information about your ATAG subscriptions and registrations:
Air Transport Action Group
33 route de l’aéroport
1215 Geneva 15
10. Your information and third-party companies
Certain ATAG services may be linked with those from third-party companies, some which offer you the option to share with both ATAG and the third party personal data you provide. Examples include to request communications from ATAG marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice.
ATAG may share information with third parties acting on behalf of ATAG and who may be located in other geographies. These third parties are under contract to ATAG and bound by terms of confidentiality and the same data privacy rules in usage at ATAG.
11. Access to and accuracy of your information
ATAG strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data.
Certain areas of ATAG’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.
The most effective way to view and change your personal information is to return to the web page where you originally submitted your data and follow the instructions on that web page or use the ATAG customer registration tools.
12. Keeping your information secure
ATAG is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, ATAG has in place appropriate physical and managerial procedures to safeguard the information we collect.
13. Changes to this Statement
14. Contacting us
Air Transport Action Group
33 route de l’aéroport
1215 Geneva 15